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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-3464209 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mrs F complains that Tesco Personal Finance PLC trading as Tesco Bank (‘Tesco’) is holding her liable for the debt on a credit card she says was taken out fraudulently.APP scam refund refused

Tesco did however recognise that the service it provided to Mrs F was below what it would expect. It didn’t proceed with a fraud claim and there were some delays.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3464209.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.