NewDay Ltd

Financial Ombudsman decision DRN-3464086 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Aug 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr S complains that NewDay Ltd (trading as Marbles) has recorded adverse information on his credit file about a credit card that he didn’t apply for.Credit file reporting

I think that the contradictory information NewDay gave Mr S, and it’s failure to call him when it said it would, will have caused additional, unnecessary, upset to Mr SComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3464086.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.