Barclays Bank UK PLC

Financial Ombudsman decision DRN-3462475 Upheld

Upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Fri Jun 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Support for vulnerable customers

In the Ombudsman’s words

Mr G complains that Barclays Bank UK PLC changed its records to show an incorrect phone number and changed it to the correct one without his agreement.Identity checks and access

Mr G who has mental health issues had his use of phone banking suspended which limited his access to his account details.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3462475.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.