HSBC UK Bank Plc
Financial Ombudsman decision DRN-3460500 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Sep 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
Ms L complains that HSBC UK Bank Plc (“HSBC”) hadn’t followed her instructions correctly when making a foreign payment.Payment delayed or failed
HSBC offered £40 in recognition of the service they provided and has since credited her account with this sum. I agree Ms L received poor service as there were occasions where she didn’t receive a response from them when contacted.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3460500.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.