Lloyds Bank PLC

Financial Ombudsman decision DRN-3459640 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Jan 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr M complains that Lloyds Bank PLC (‘Lloyds’) have wrongly registered a default on his account, after telling him that it would agree a payment holiday.Treatment in financial difficulty

While I can understand Mr M’s frustration at having worked for so long to avoid an impact upon his credit rating, which nevertheless resulted in a default, I am afraid that I do not think that the bank acted unfairly or unreasonably here.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3459640.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.