Oakwood Homeloans Limited

Financial Ombudsman decision DRN-3459000 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Apr 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Mr E has said that, in 2018, the judge adjourned matters for an indefinite period, so he is unhappy that Oakwood took things back to court not long afterwards.Credit file reporting

He is a vulnerable consumer and says that Oakwood forced him to sell his house for less than it was worth due to the pressure he was placed under.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3459000.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.