PSA Finance UK Limited

Financial Ombudsman decision DRN-3458650 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Apr 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Ms C complains PSA Finance UK Limited (PSA) unfairly terminated her car finance agreement during her time of financial difficulty.Treatment in financial difficulty

remove adverse information from Ms C’s credit file from April 2020 onwardsCredit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3458650.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.