Short Term Finance Limited

Financial Ombudsman decision DRN-3458096 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Oct 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mrs M, through her representative, complains that Short Term Finance Limited (STFL) lent to her irresponsibly.Irresponsible lending

STFL should remove all interest, fees and charges from the balance on any upheld outstanding loans... STFL has said it would remove them completely from Mrs M’s credit file and so I am directing that it does that.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3458096.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.