FinecoBank SPA

Financial Ombudsman decision DRN-3455020 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr N’s point here is correct. And given it seems Fineco were providing their final response on the matter, then referral rights to our service should’ve been included as part of that request.Complaint handling

Mr N complained that he should have been told that he’d need to write in when he initially raised the above point in December 2020Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3455020.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.