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Nationwide Building Society
Financial Ombudsman decision DRN-3453410 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Sep 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The complaint here is that Nationwide did not use the exchange rate that it said it would use, but instead used one that meant Ms G and Mr G received less than they should have done.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3453410.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.