National Westminster Bank Plc

Financial Ombudsman decision DRN-3451086 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Miss S has explained that she is in financial difficulties and is struggling to make the minimum payments on her NatWest credit card account.Treatment in financial difficulty

NatWest would default Miss S’ account, which would impact her credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3451086.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.