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BMW Financial Services(GB) Limited

Financial Ombudsman decision DRN-3451082 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Mr H complains that BMW Financial Services (GB) Limited reported late payments to the credit reference agencies.Credit file reporting

BMWFS acknowledged that it could have done more to manage Mr H’s agreement and offered compensation of £200.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3451082.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.