Black Horse Limited
Financial Ombudsman decision DRN-3450461 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Jul 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Service failure
In the Ombudsman’s words
Miss J complains that Black Horse Limited didn’t provide the support it should have when she experienced difficulties making her repaymentsTreatment in financial difficulty
it paid her £250 for the poor service she had receivedService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3450461.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.