Barclays Bank UK PLC

Financial Ombudsman decision DRN-3450266 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jul 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Company D is unhappy that Barclays Bank UK Plc wouldn’t reimburse the money they lost due to an authorised push payment scam.APP scam refund refused

They also say that Barclays didn’t handle their claim properly and failed to keep them informed of the progress of the investigation.Complaint handling

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3450266.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.