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Secure Trust Bank Plc
Financial Ombudsman decision DRN-3449988 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Jun 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Mrs R complains that Secure Trust Bank PLC trading as Moneyway (STB) unfairly defaulted and then terminated her hire purchase agreement.Treatment in financial difficulty
Mrs R has said that her credit file is showing four missed payments, when she only missed two, and so she’d like STB to correct this.Credit file reporting
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3449988.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.