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American Express Services Europe Limited
Financial Ombudsman decision DRN-3447528 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue May 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Mr G complains about mistakes by American Express Services Europe Limited after he applied for a payment holiday.Treatment in financial difficulty
Amex also said it would amend Mr G’s credit file to remove missed payments whilst he was subject to the PHP.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3447528.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.