HSBC UK Bank Plc
Financial Ombudsman decision DRN-3446189 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jun 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Payment delayed or failed
In the Ombudsman’s words
She’s also unhappy with the exchange rate used.Interest and rates
Ms W complains that HSBC UK Bank Plc delayed a payment to her account.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3446189.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.