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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-3443797 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Miss I complains that Tesco Personal Finance PLC trading as Tesco Bank has unfairly recorded adverse information on her credit file.Credit file reporting

In 2018 she contacted Tesco to tell it about some mental health issues and provided some details about her personal circumstances.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3443797.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.