NewDay Ltd

Financial Ombudsman decision DRN-3443414 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Fri May 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr W is unhappy that NewDay Ltd, trading as Aqua, didn’t set up a three-month payment holiday on his accountTreatment in financial difficulty

It was also that case that while Mr W wasn’t obliged to make a payment during the three-month hold, if the arrears on his account grew to a certain amount, NewDay retained the right to begin account default proceedings against him.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3443414.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.