Barclays Bank UK PLC

Financial Ombudsman decision DRN-3439350 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed May 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Miss M is unhappy with the service she received from Barclays Bank UK PLC regarding events surrounding the end of a payment holiday she’d been granted on her personal loan.Treatment in financial difficulty

Barclays must also arrange for the credit file reporting to be amended so that the November 2020 payment is no longer showing as being missedCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3439350.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.