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Currys Group Limited
Financial Ombudsman decision DRN-3439112 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Support for vulnerable customers
In the Ombudsman’s words
Mr B complains the Currys Group Limited trading as Team Knowhow (Currys) mis-sold a finance agreement.Product mis-sold
Ms B has told us Mr B has high functioning Autism which affects the way he can understand and retain information.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3439112.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.