Barclays Bank UK PLC

Financial Ombudsman decision DRN-3438834 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Nov 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

failed to update her address details, meaning she didn’t receive arrears and default notices resulting in a default being recorded on her credit file.Credit file reporting

Barclays had made a mistake when changing Miss H’s addressService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3438834.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.