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London Community Credit Union Limited

Financial Ombudsman decision DRN-3438340 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr I complains London Community Credit Union Limited (LCCU) refused to accept his proposals to repay his loan after he experienced financial difficulties.Treatment in financial difficulty

I instruct London Community Credit Union Limited to remove any adverse entries on Mr I’s credit file relating to this loan and replace it with a payment plan arrangement marker, back dated to November 2020.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3438340.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.