Barclays Bank UK PLC

Financial Ombudsman decision DRN-3437035 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

Since he died, she has had to deal with the mortgage on her own, in addition to coping with, and adjusting to, her bereavement.Bereavement and power of attorney

Barclays acknowledged shortcomings in the way it conducted one of the October 2021 callsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3437035.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.