NewDay Ltd

Financial Ombudsman decision DRN-3436998 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Ms R complains about the service she received from NewDay Ltd (trading as Aqua) when she tried to extend the payment freeze on her account with them.Treatment in financial difficulty

Ms R wasn’t happy with the service she’d received so messaged Aqua at the end of February for an email address to complain.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3436998.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.