National Westminster Bank Plc

Financial Ombudsman decision DRN-3436181 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu May 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mr Z complains about National Westminster Bank Plc (NWB) and their decision to stop two online payments.Payment delayed or failed

Mr Z was also unhappy with the length of time it took NWB to release the payments and the difficulties he experienced when trying to speak to them regarding this issue.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3436181.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.