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Sainsbury's Bank Plc
Financial Ombudsman decision DRN-3436180 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Aug 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mrs L complains that Sainsbury's Bank Plc rejected her claim under section 75 Consumer Credit Act 1974 in respect of a static caravan.Product mis-sold
The bank has offered Mrs L £50 for some issues in handling her claim and I think this is fair.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3436180.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.