Barclays Bank UK PLC

Financial Ombudsman decision DRN-3436173 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

Mr C1’s estate believe that Mr C1 was clearly vulnerable at the time he was making these transactionsSupport for vulnerable customers

I acknowledge that this is a possibility, but I’m not satisfied this is the most likely scenario.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3436173.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.