Shawbrook Bank Limited

Financial Ombudsman decision DRN-3434749 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Jul 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Shawbrook accepts it made a mistake by not responding to Mr C’s complaint within a reasonable time periodComplaint handling

Shawbrook made mistakes dealing with Mr C’s complaint... Shawbrook took far too long to investigate this complaint and provide an answerService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3434749.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.