National Westminster Bank Plc

Financial Ombudsman decision DRN-3431170 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu May 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Data and privacy

In the Ombudsman’s words

The complaint Mrs A and Mr A complain that National Westminster Bank Plc (“NatWest”) gave them a loan when they didn’t ask for it.Product mis-sold

They also complain they received another customer’s personal information.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3431170.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.