Vanquis Bank Limited

Financial Ombudsman decision DRN-3430598 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Mr H complains that Vanquis Bank Limited recorded a default on his credit file in October 2019.Credit file reporting

He said he didn’t think he’d been given sufficient support to avoid the default and that his vulnerabilities hadn’t been taken into account.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3430598.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.