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National Westminster Bank Plc
Financial Ombudsman decision DRN-3424522 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jul 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
NWB did think their service had fallen below the level they’d expect when Mr M attempted to complain about the default in the summer of 2021Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3424522.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.