Santander UK Plc
Financial Ombudsman decision DRN-3424510 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Fri Jan 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
Mr D complains Santander UK Plc isn’t treating him fairly – he’s disabled – and that it doesn’t care.Support for vulnerable customers
They’d also listened to calls that had gone off track.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3424510.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.