Firms › Volkswagen Financial Services (UK) Limited ›

Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN-3421806 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting

In the Ombudsman’s words

he knew that he had not made the balloon payment in full and that he had not returned the car to VWFS. That was the case some 18 months after the end of the hire purchase period. In the absence of any agreement with VWFS – and there was none after August 2020 – Mr A was obliged to make payment, whether VWFS actively sought it or not. I acknowledge that this is likely to have an impact on Mr A’s ability to obtain credit, but I believe that VWFS is entitled (and possibly obliged) to provide information to credit reference agencies to reflect the fact of non-payment.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3421806.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.