HSBC UK Bank Plc
Financial Ombudsman decision DRN-3418841 Upheld
Upheldoutcome, as published by the Ombudsman
£600redress stated in the decision
Wed May 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Mrs H is unhappy with the service she received from HSBC UK Bank Plc when she asked them for assistance during a period where she was struggling financiallyTreatment in financial difficulty
remove all adverse reporting on the account from April 2020 onwards, including the defaultCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3418841.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.