Santander UK Plc
Financial Ombudsman decision DRN-3415634 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Wed May 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
Mr and Mrs B complain that Santander UK Plc have treated them unfairly in relation to their mortgage account. They’re unhappy with the lack of assistance offered during periods of ill health and financial difficulty.Treatment in financial difficulty
I’ve explained that in the context of Mr and Mrs B’s complaint, Santander should have applied a lower interest rate to their mortgage account from October 2018 onwards.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3415634.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.