Starling Bank Limited

Financial Ombudsman decision DRN-3412970 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Aug 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Service failure

In the Ombudsman’s words

Mr H complains that Starling Bank Limited didn’t do enough to prevent him losing money to an investment scam.APP scam refund refused

Starling accepted there were some service failings in relation to how they communicated with him.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3412970.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.