National Westminster Bank Plc

Financial Ombudsman decision DRN-3412043 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Mon May 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

adverse credit file reporting relating to these balancesCredit file reporting

NatWest haven’t responded to a subject data access request that she made or that they haven’t acknowledged her complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3412043.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.