HSBC UK Bank Plc
Financial Ombudsman decision DRN-3411611 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri May 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Service failure
In the Ombudsman’s words
sent out a debit card for its account to a person who is no longer a directorIdentity checks and access
In error the card wasn’t cancelled in 2019 and a further one sent in 2022Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3411611.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.