HSBC UK Bank Plc
Financial Ombudsman decision DRN-3410548 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Apr 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
The complaint Miss V is a sole trader. She complains that HSBC UK Bank Plc unfairly declined her application for a Bounce Back Loan.Product mis-sold
HSBC hadn’t clearly explained to Miss V why her application had been declined, particularly as the Bounce Back Loan Scheme eligibility criteria required applicants to have been trading from 1 March 2020 and not 5 April 2019 as the bank was saying.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3410548.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.