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Clydesdale Financial Services Limited

Financial Ombudsman decision DRN-3403931 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

In regard to the information recorded on Mr C’s credit file, I understand that Mr C has previously asked for this to be amended.Credit file reporting

Mr C complains that Clydesdale Financial Services Limited trading as Barclays Partner Finance (BPF) provided him with poor service when he tried to raise a complaint about the car he acquired through a conditional sale agreement and when he tried to voluntarily terminate the agreement.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3403931.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.