NewDay Ltd

Financial Ombudsman decision DRN-3403504 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending

In the Ombudsman’s words

Mrs H is unhappy that NewDay Ltd, trading as Aqua, provided new and further credit to her which wasn’t affordable for her at that time.Irresponsible lending

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3403504.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.