HSBC UK Bank Plc
Financial Ombudsman decision DRN-3403400 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu May 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
exchange rate used by HSBC UK Bank Plc when she received a payment into her accountInterest and rates
HSBC paid Miss T £50 to apologise that a manager didn’t speak to her when she calledComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3403400.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.