MBNA Limited

Financial Ombudsman decision DRN-3401338 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Apr 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr V had again travelled overseas, but when he returned back, he says he hadn’t received any post regarding his complaint, so he contacted MBNA. He says he was told that the final response letter had been posted to him at the beginning of August, however, he says he did not receive this.Treatment in financial difficulty

Mr V complains that MBNA Limited have unfairly registered a default against him.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3401338.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.