NewDay Ltd

Financial Ombudsman decision DRN-3400037 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Mrs T complains that NewDay Ltd (NewDay) made mistakes when she applied for a second payment holiday on her credit card account, which led to her owing more in arrears than she thought she did.Treatment in financial difficulty

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3400037.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.