Santander UK Plc
Financial Ombudsman decision DRN-3397531 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Apr 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mrs T complains that Santander UK Plc won’t refund money she lost, to what she believes was a scam.APP scam refund refused
Mrs T is unhappy with the service Santander provided, she’s said that apart from thinking Santander should have raised potential fraud with her sooner, she felt its handling of the case was distant and she was never given a dedicated investigator.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3397531.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.