NewDay Ltd

Financial Ombudsman decision DRN-3396303 Upheld

Upheldoutcome, as published by the Ombudsman

£105redress stated in the decision

Mon Apr 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr D complains that NewDay Ltd trading as on his credit file when he was on a payment holiday due to COVID.Credit file reporting

because there had been a delay in logging Mr D’s complaint, they paid compensation of £105.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3396303.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.