Nationwide Building Society

Financial Ombudsman decision DRN-3396191 Upheld

Upheldoutcome, as published by the Ombudsman

£127,422redress stated in the decision

Fri Apr 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mrs S complains that Nationwide Building Society won’t reimburse funds she lost when she fell victim to a scam.APP scam refund refused

Mrs S had recently suffered a medical event just prior to falling victim to the scam, and I think it fair and reasonable I take that into account, given Mrs S has told us, and I accept, this made her vulnerable and more susceptible to the scam.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3396191.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.