National Westminster Bank Plc

Financial Ombudsman decision DRN-3392780 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jul 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Miss A has complained about the way National Westminster Bank Plc (NatWest) handled her payment holiday request on the two loan accounts held with them.Treatment in financial difficulty

Miss A complained to NatWest, saying she had been provided with incorrect information on several occasions regarding the payment holidays and when they would endComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3392780.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.