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HSBC Bank plc
Financial Ombudsman decision DRN-3390393 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Apr 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Mr N is unhappy with how he has been treated by HSBC UK Bank Plc in relation to his business bank account. He believes that HSBC ought to have handled things differently after he notified it that he was experiencing financial difficulties in 2012.Treatment in financial difficulty
My final decision is that it’s not appropriate for me to consider the issues raised by Mr N about his treatment by HSBC UK Bank Plc since 2012, because this was already considered by another Ombudsman in 2018 and no material new evidence has come to light.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3390393.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.